FAQ

What is the difference between your 3 coffee ranges?

• • Limited Roasts are a selection of unique coffees, among the best in the world. These coffees are roasted in small batches so you can savor their finest qualities. Please note that these coffees are often available in limited quantities .
  • The Classics are your everyday coffees. They are our classics, our reliable favorites, and the benchmark at FARO. We've been roasting them for many years, and they'll be with you every day, just as they've been with us since we created them. Only available in 2 lb bags.
  • Our Responsible coffees are our Fairtrade and organic certified coffees. They are essential to the producing communities, and we have been involved in these programs for several decades. Only available in 2 lb format.

Is your coffee fresh? We roast daily, so your coffee will have been roasted between 1 and 4 days before you receive your order. Most of the time, it's roasted to order.

Do you sell fair trade and organic coffees?Yes, we have 3 certified fair trade and organic coffees. Find them here .

Do you sell decaf?Yes, we have Swiss decaf coffee.

Some coffees are no longer available; is this normal?This can happen, especially with Limited Roasts. Due to their unique nature, these coffees are often purchased in small quantities and are only available for a short time.

What is the difference between your standard bags and your compostable bags?

• • The default bag is a laminated bag with a thin layer of aluminum and a freshness valve. This is the best way to keep your coffee fresh and preserve its full aroma. Unfortunately, these bags are neither recyclable nor compostable.
  • The compostable bag is designed to be composted in your city's composting system (brown bin). It has neither a valve nor aluminum foil, so the coffee will keep for a much shorter time: it will lose its freshness and flavor more quickly. It's best to use this bag if you can store your coffee in an airtight container and if you consume it within a month. 

How to dispose of compostable bags? In 3 simple steps:

1. 1. Remove and discard the self-adhesive closure strip.
   2. Peel off and discard the label.
   3. Place your bag of coffee in your compost bin, which is collected by the city.

Do you offer free shipping? Yes, shipping via Canada Post is free for orders over 3 lbs or over $55. Plus, Canada Post deliveries are now carbon neutral!

What are the delivery fees? If you do not order more than 3 LB or $55, the delivery fee is $9.95, wherever you are in North America.

What is your return policy? You can find out more about it here .

Why did prices increase at the end of 2021? The global pandemic, coupled with unprecedented weather events, led to cost increases in many sectors, directly impacting the coffee industry. These increases include:

- Transportation costs: Over 65% of containers transiting the world are experiencing delivery delays, leading to a massive container shortage. Shipping is unable to meet demand, resulting in a significant increase in the cost of container delivery. Furthermore, Canada Post, our home delivery partner, has imposed two major price increases in less than a year.

- Packaging costs: with the end of the pandemic, raw material prices have jumped, directly impacting packaging costs; cardboard, plastics, aluminum or paper, the demand for these products exceeding the supply offered.

- The price of coffee itself: in July 2021, the price of coffee on the C market reached record highs before stabilizing at prices 50% higher than the average of the last two years. This situation is caused by the frost in Brazil, but also by strikes affecting several producing countries. To learn more, find our radio interview here .

For more information:

1. Maritime transport
2. Prices of convenience goods
3. Coffee price
4. Market C

Where can I use FARO gift cards? Physical gift cards can only be used in-store. Online gift cards can only be used in the online store.