Shipping policy and returns
Shipping in Canada and the U.S
We ship everywhere in Canada and now in the U.S.
Free ground shipping
We are pleased to offer free ground shipping for orders of 3 pounds or more in Canada. Orders shipping to the United States always have a flat rate of CAD $15.95 .
Delivery time
All our products are prepared and shipped from Sherbrooke, QC, Canada in one or two working days after your order. Depending on your location, you can expect to be delivered between 1 and 5 days. For more information on delivery times for your region, please visit the Canada Post website.
Cancel an order
You can cancel your order if it has not been shipped. Your order will then be fully refunded.
If your order has already been shipped, please contact us at 514-755-3276.
Error in an order
Your coffee will always be better if served well, even through our online shop: the satisfaction of your cup is our most important concerns. Yet we are never immune to mistakes!
If an error is found in your order, it will be our pleasure to correct it as soon as possible. Contact us at the number 514-755-3276 or write us at info@cafefaro.com. If the error is from you, please contact us at 514-755-3276 or write us at info@cafefaro.com as soon as possible to evaluate the possibilities.
