Privacy Policy

This Privacy Policy describes how bruleriesfaro.com (the “Site” or “we”) collects, uses, and discloses your personal information when you visit or make a purchase from the Site.

Contact

The person responsible for personal information is the General Manager.

After reviewing this policy, if you have additional questions, would like more information about our privacy practices, or would like to file a complaint, please contact us by email at support@cafefaro.com or by mail using the details provided below:

Café Faro Inc.
930 rue Blais
Sherbrooke, QC J1K 2B7
Canada

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interactions with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

In this Privacy Policy, we refer to any information relating to an identifiable individual (including the information listed below) as “personal information.”

See the list below for more information about what personal information we collect and why.

Device Information

Purpose of collection:
To load the Site accurately for you and perform analytics on Site usage to optimize our website.

Source of collection:
Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

Disclosure for business purposes:
Shared with our processor Shopify.

Personal information collected:
Web browser version, IP address, time zone, cookie information, which sites or products you view, search terms, and how you interact with the Site.

Order Information

Purpose of collection:
To provide you with products or services to fulfill our contract, process your payment information, arrange shipping, and provide invoices and/or order confirmations. We also use this information to communicate with you, screen orders for potential risk or fraud, and provide information or advertising related to our products or services in accordance with your preferences.

Source of collection:
Collected directly from you.

Disclosure for business purposes:
Shared with our processor Shopify and ShipStation, our shipping solution.

Personal information collected:
Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Customer Support Information

Purpose of collection:
To provide customer support.

Source of collection:
Collected directly from you.

Sharing Personal Information

We share your personal information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your personal information here:
  https://www.shopify.com/legal/privacy

• We may share your personal information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request for information we receive, or otherwise protect our rights.

Behavioural Advertising

As described above, we use your personal information to provide targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how customers use the Site. You can learn more about how Google uses your personal information here:
  https://www.google.com/intl/en/policies/privacy/

You can opt out of Google Analytics here:
https://tools.google.com/dlpage/gaoptout

• We share information about your use of the Site, your purchases, and your interactions with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners and, in some cases, through cookies or similar technologies (which you may consent to depending on your location).

• We use Shopify Audiences to help display ads on other websites with our advertising partners to buyers who have made purchases with other Shopify merchants and who may also be interested in what we offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative (“NAI”) educational page:

https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You can opt out of targeted advertising by visiting:

Facebook
https://www.facebook.com/settings/?tab=ads

Google
https://www.google.com/settings/ads/anonymous

Bing
https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

You can also opt out of some services via the Digital Advertising Alliance:

https://optout.aboutads.info/

Cookies

A cookie is a small amount of information downloaded to your computer or device when you visit our Site.

We use several different types of cookies, including:

• functional cookies

• performance cookies

• advertising cookies

• social media or content cookies

Cookies improve your browsing experience by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or navigate between pages.

Cookies also provide information about how people use the website, for example whether it is their first visit or if they are frequent visitors.

We use cookies to optimize your experience on our Site and to provide our services.

Cookies Required for the Online Store to Function

Cookies nécessaires au fonctionnement de la boutique en ligne

Rapports et analyses

The length of time a cookie remains on your device depends on whether it is a persistent or session cookie.

Session cookies last until you stop browsing, while persistent cookies last until they expire or are deleted. Most cookies we use expire between 30 minutes and two years.

You can control and manage cookies in several ways. Please note that removing or blocking cookies may negatively affect your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether to accept them through your browser settings, typically found in the Tools or Preferences menu.

More information on managing cookies can be found at:

www.allaboutcookies.org

Blocking cookies may not completely prevent how we share information with third parties such as advertising partners. To exercise your rights or opt out of certain uses of your information, please follow the instructions in the Behavioural Advertising section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to Do Not Track signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Complaints

As noted above, if you would like to file a complaint, please contact us by email or by mail using the contact information provided above.

If you are not satisfied with our response, you have the right to lodge your complaint with the appropriate data protection authority.

Protection of Personal Information

If you have a question, concern, or complaint regarding the processing of your personal information, you may contact the Person Responsible for the Protection of Personal Information by email at:

prp@cafefaro.com

Please include your name and contact details, the nature of your request, the name of the service or person you previously contacted, and any relevant information.

Last updated: March 9, 2023.