Refund policy

Shipping in Canada

We ship across Canada and to select locations in the United States.

Free Shipping

The free shipping offer applies to all orders with a total weight greater than 3 pounds placed and delivered within Canada. Orders shipped to the United States always have a shipping cost of $15.95 CAD.

Delivery Times

All our products are prepared and shipped from the city of Sherbrooke one or two business days after your order is placed. Depending on your location, delivery typically takes one to two business days. To learn more about delivery times for your area, please visit the Canada Post website.

You may cancel your order if it has not yet been shipped. Your order will then be fully refunded.

If your order has already been shipped, please contact us at 819-564-8844 extension 104.

Order Cancellation or Exchange

Your coffee is always better when it’s well served, and that includes our online store: the satisfaction of your cup is at the heart of what we do. That said, mistakes can happen.

If the order error is on our side, we will gladly correct it as quickly as possible. Please contact us at 819-564-8844 extension 104 or write to us at support@cafefaro.com.

If the error comes from you, please contact us as soon as possible at 819-564-8844 extension 104 or write to support@cafefaro.com so we can review the available options.

Note that we do not accept any exchange once the parcel has left our roasting center.