FARO – Win a Trip for Two to Colombia

NO PURCHASE NECESSARY TO ENTER

ARTICLE 1 – ORGANIZER
The "FARO – Win a Trip for Two to Colombia" contest (hereinafter the "Contest") is organized by Café FARO inc. (hereinafter the "Organizer"), whose head office is located at 930 rue Blais, Sherbrooke, Quebec, Canada.
The Contest is organized as part of the promotional activities of Café FARO inc. and aims to introduce people to the company, its coffees and its commitment to coffee producers in Colombia.

ARTICLE 2 – CONTEST PERIOD
The Contest begins on December 1, 2026, at midnight and ends on January 10, 2027, at 11:59 p.m., Eastern Time, according to the time in effect on those dates (hereinafter the "Contest Period"). All entries must be received and recorded before the Contest closes.
The timestamp of the Organizer's computer system is the official record of the date and time an entry is received, subject to manifest error.

ARTICLE 3 – ELIGIBILITY

The Contest is open to any individual who:

• Resides in Canada;
• Has reached the age of majority in their province or territory of residence at the time of entry;
• Complies with all the conditions of these rules.

The following persons are excluded from the Contest:

• Employees, officers and directors of Café FARO inc.;
• Persons directly involved in the organization, administration or running of the Contest;
• The immediate family members of those persons, meaning their spouse, parents, children, brothers and sisters, as well as persons living in the same household.

Employees of participating grocery stores may enter, unless they are directly involved in the organization or administration of the Contest.

ARTICLE 4 – HOW TO ENTER

Entry into the Contest is entirely free and requires no purchase.

During the Contest Period, eligible persons may enter:
• By completing the official form available on the website;
• By scanning the QR code on the promotional displays in participating FARO cafés;
• By scanning the QR code on the promotional displays in participating grocery stores.

To enter, each person must provide the following information:

• Their first and last name;
• A valid email address;
• Their postal code of residence.

The participant must also confirm that they have read and accept these rules.

Only one entry per person is permitted for the entire duration of the Contest, regardless of the number of email addresses used, the number of forms submitted or the place of entry.

Purchasing a FARO product is not necessary and does not increase the chances of winning.

The Organizer reserves the right to verify entries using the information provided and to request additional information reasonably necessary to confirm the identity or eligibility of a selected person.

Multiple, fraudulent, automated or incomplete entries, or entries containing false or misleading information, may be rejected after verification.

An identical email address or postal code does not, on its own, constitute proof of multiple entries.

ARTICLE 5 – DESCRIPTION OF THE PRIZE

One (1) grand prize will be awarded in the Contest.

The grand prize consists of a trip for two (2) people to Colombia, with a total approximate retail value of CAD $5,000, including the travel insurance provided for in these rules.

The trip includes:

• Round-trip economy-class airfare for two people departing from Montréal-Trudeau International Airport (YUL);
• Accommodation for 6 nights;
• Ground transportation included in the itinerary in Colombia;
• A visit to Mosa Farm in Colombia;
• A class at the Líbano Coffee School;
• A cupping session;
• A visit to a local roaster;
• Meals and beverages expressly included in the itinerary;
• Travel insurance for the winner and their companion, purchased and paid for by Café FARO inc., subject to the coverage and exclusions of the applicable policy.

The prize must be accepted as described. It cannot be exchanged for cash or transferred to another person, except with the Organizer's written authorization.

The value of CAD $5,000 is a reasonable estimate of the retail value of the trip. The actual value may vary depending on booking dates and the rates in effect. No difference between the estimated value and the actual value will be paid out in cash.

ARTICLE 5.1 – ITEMS NOT INCLUDED IN THE PRIZE

The following items are not included in the prize and remain the responsibility of the winner and their companion:

• All transportation costs between their home and Montréal-Trudeau International Airport (YUL), both outbound and return, including fuel, ground or air transportation, taxi, parking and accommodation costs, where applicable;
• Meals, snacks, beverages and alcoholic drinks that are not expressly included in the trip itinerary;
• Room service, laundry services, spa treatments and any other personal services offered by accommodation providers;
• Personal purchases, merchandise, souvenirs and gifts;
• Phone calls, roaming charges, telecommunications services and Internet access fees that are not included;
• Additional activities, excursions, tours and entertainment that are not expressly included in the trip program;
• Additional gratuities and incidental fees;
• Costs related to obtaining or renewing a passport, visa or any other required travel document;
• Medical expenses, deductibles and costs not covered by the travel insurance policy purchased and paid for by Café FARO inc.;
• Additional costs resulting from a voluntary extension of the stay or an itinerary change requested by the winner or their companion;
• Any other personal expense or fee not expressly listed among the items included in the prize.

The prize begins and ends at Montréal-Trudeau International Airport (YUL). The winner and their companion are responsible for their transportation to that airport and for their return home.

Taxes and mandatory fees directly related to the services expressly included in the prize are borne by Café FARO inc. Taxes and fees applicable to personal expenses or additional services remain the responsibility of the travellers, subject to applicable laws.

ARTICLE 6 – RANDOM DRAW

A random draw will be held on January 12, 2027, at 11:00 a.m., from among all eligible entries received during the Contest Period.

The draw will be conducted by the Organizer or by a duly authorized representative.

Each eligible entry has an equal chance of being selected.

The odds of winning depend on the total number of eligible entries received.

ARTICLE 7 – AWARDING OF THE PRIZE AND IDENTITY VERIFICATION

The person selected in the draw will be contacted by email at the address provided at the time of entry, within 5 business days following the draw.

To be declared the winner, they must:

1. Confirm their eligibility for the Contest;
2. Present valid official photo identification confirming their first name, last name and age;
3. Confirm the information provided at the time of entry, including their email address and postal code;
4. Sign and return, within the specified time, an eligibility declaration and the documents necessary for awarding the prize, in accordance with applicable laws;
5. Accept the conditions of the trip and provide the information necessary to organize it.

Identification will be verified securely. The Organizer will not keep a copy of this identification, unless retention is necessary and permitted by applicable laws.

If the selected person cannot be reached within the specified time, declines the prize or does not meet the eligibility conditions, the Organizer may hold a new draw from among the remaining eligible entries.

Verifications will be carried out in compliance with applicable privacy laws.

ARTICLE 8 – TRIP CONDITIONS

The trip must be taken between [earliest eligible date] and [travel deadline], subject to availability and the booking conditions set out in these rules.

The winner and their companion must comply with the dates, itinerary and travel conditions set by the Organizer.

They must hold the documents necessary to enter Colombia and return to Canada, including a valid passport and, where required, a visa or any other travel authorization.

Any significant change to the trip or substitution of the prize must comply with applicable laws and reasonably preserve the nature and value of the prize.

ARTICLE 8.1 – FITNESS TO TRAVEL AND HEALTH CONDITIONS

The winner and their companion must be able to take the trip to Colombia and take part in the activities in the itinerary under reasonably safe conditions, taking into account their personal situation and any reasonable accommodations that may be offered.

It is their responsibility to consult a health professional, where appropriate, to determine whether their health allows them to undertake the trip and take part in the planned activities.

The winner and their companion must also meet the eligibility conditions of the travel insurance policy purchased and paid for by Café FARO inc., subject to applicable laws.

Any medical condition requiring special assistance or accommodation measures may be communicated to the Organizer confidentially, to the extent necessary to organize the trip safely.

The Organizer may request confirmation of fitness to travel where objectively justified by the nature of the planned activities, without requiring disclosure of a medical diagnosis that is not necessary.

If a person cannot reasonably take the trip for medical or safety reasons, the Organizer will assess the possible solutions in accordance with applicable laws, including reasonable accommodation.

No person will be automatically excluded from the Contest solely because of a disability, illness or medical condition.

ARTICLE 8.2 – DEPARTURE LOCATION AND RESPONSIBILITY FOR TRAVELLERS

The trip will begin and end at Montréal-Trudeau International Airport (YUL), located in Dorval, Quebec.

The winner and their companion must report to this airport, on the date and at the time communicated by Café FARO inc., to board their flight to Colombia.

All costs necessary to travel to and from Montréal-Trudeau Airport (YUL) will be borne by the winner and their companion.

Café FARO inc.'s responsibility for the prize services will begin at Montréal-Trudeau Airport (YUL) and end when the travellers return to the same airport.

This responsibility covers the services expressly included in the prize, including round-trip airline tickets, accommodation, ground transportation included in the itinerary, organized activities and the travel insurance purchased by Café FARO inc.

The winner and their companion are responsible for arriving at the airport within the required time and following the instructions of the airlines.

If a delay or absence causes them to miss a flight for a reason attributable to them, the resulting additional costs will be their responsibility, subject to insurance protections and applicable laws.

ARTICLE 8.3 – TRAVEL DOCUMENTS AND COLOMBIAN ENTRY REQUIREMENTS

The winner and their companion must hold a passport that is valid for at least six (6) months after their planned departure date from Colombia, in accordance with the trip participation conditions set by Café FARO inc.

This requirement is a condition specific to the Contest and applies regardless of the minimum entry requirements imposed by the Colombian authorities.

The winner and their companion are responsible for obtaining, maintaining the validity of and carrying all necessary travel documents, including passports, visas and authorizations required by the competent authorities.

They must also comply with Colombian immigration formalities, including the requirements related to the Check-Mig electronic form where required, as well as any applicable health, safety, customs and immigration requirements.

Requirements may vary depending on nationality, passport type and transit countries.

Travellers must review the official requirements before departure and make sure they comply.

These requirements will also be re-verified at the time the trip is booked.

To the fullest extent permitted by applicable laws, Café FARO inc. will not be liable for a refusal of boarding or of entry into Colombia resulting from the travellers' failure to meet these requirements, where that situation is not legally attributable to it.

Any resulting additional costs will remain the responsibility of the travellers, subject to insurance protections and applicable laws.

Official reference: Government of Canada – Travel advice for Colombia: https://voyage.gc.ca/destinations/colombie

ARTICLE 8.4 – UNUSED SERVICES AND NO COMPENSATION

The prize must be accepted and used in accordance with the conditions set out in these rules.

If the winner or their companion chooses not to use part of the services included in the trip, including transportation, accommodation, a meal or an activity, no financial compensation or refund will be granted for services voluntarily left unused, subject to applicable laws.

If the winner chooses to travel without a companion, the services intended for the second person will be cancelled and cannot be exchanged for cash, credit or any other benefit.

The winner may not sell, transfer for payment, or demand any payment from their companion in exchange for taking part in the trip.

Any portion of the prize that is voluntarily declined or not claimed within the specified time may be forfeited, without compensation, subject to applicable legal obligations.

ARTICLE 8.5 – DELAYS, CANCELLATIONS AND TRIP CHANGES

The winner and their companion acknowledge that travel services may be subject to delays, cancellations, postponements or changes resulting from, among other things, weather conditions, operational problems, carrier decisions, government restrictions or other unforeseen circumstances.

To the fullest extent permitted by applicable laws, Café FARO inc. will not be liable for additional costs, losses or expenses resulting from circumstances beyond its control and not legally attributable to it.

In the event of a delay, cancellation or change to a service included in the prize, Café FARO inc. may, where reasonably possible, offer a replacement service of comparable nature and value.

No cash refund or additional compensation will be automatically granted in the event of a change to or cancellation of a service, subject to the rights and remedies provided by applicable laws, contractual obligations and insurance protections.

Travellers' rights with respect to airlines, insurers and other service providers remain applicable.

Nothing in this article is intended to exclude or limit any liability that Café FARO inc. cannot legally exclude or limit.

ARTICLE 9 – INSURANCE AND TRAVEL RISKS

Café FARO inc. will cover the travel insurance costs of the winner and their companion for the duration of the stay provided for in the Contest.

The exact coverage, including coverage for emergency medical care, hospitalization, repatriation, trip cancellation or interruption and baggage, will be determined by the policy purchased.

The winner and their companion must comply with the conditions, limitations and exclusions of that policy.

They acknowledge that international travel involves certain inherent risks, including:

• Accidents, injuries or illness;
• Theft of, loss of or damage to baggage and personal belongings;
• Transportation delays, cancellations or interruptions;
• Weather disruptions or natural disasters;
• Civil unrest, government restrictions or unforeseen events;
• Incidents that may occur during travel, visits and organized activities during the stay.

The winner and their companion are responsible for taking the reasonable precautions necessary for their personal safety and the protection of their property.

They must follow the safety instructions provided by carriers, accommodation providers, activity leaders and local authorities.

Café FARO inc. does not guarantee reimbursement for events or expenses excluded from insurance coverage, subject to its legal obligations.

ARTICLE 10 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable laws, Café FARO inc., its officers, directors, employees and representatives will not be liable for property loss, property damage, theft, loss of baggage or personal belongings, unforeseen expenses, delays, cancellations, service interruptions or other incidents resulting from the acts or omissions of third parties, circumstances beyond their control or events not legally attributable to them.

The Organizer does not guarantee the absence of disruptions to the services provided by airlines, accommodation providers, ground carriers, activity organizers or other independent suppliers.

The Organizer cannot be held liable for the acts or omissions of these suppliers where their liability cannot legally be attributed to the Organizer.

The winner and their companion remain responsible for their own actions, for complying with local laws and for personal decisions made during the trip.

Nothing in these rules is intended to exclude or limit any liability that the Organizer cannot legally exclude or limit, including with respect to bodily or moral injury, intentional misconduct or gross negligence, in accordance with applicable laws.

The mandatory rights and remedies enjoyed by participants, the winner and their companion remain fully applicable.

ARTICLE 11 – TECHNICAL PROBLEMS AND ENTRIES

To the extent permitted by applicable laws, the Organizer will not be liable for technical problems, service interruptions, transmission errors, computer failures or other difficulties beyond its control that may prevent or delay an entry.

The Organizer reserves the right to reject any fraudulent entry or any entry obtained through an unauthorized automated process.

It may take the reasonable measures necessary to ensure the integrity and fairness of the Contest.

ARTICLE 12 – PROTECTION OF PERSONAL INFORMATION

The personal information collected in connection with the Contest, including name, email address and postal code, will be used to:

• Administer the Contest;
• Verify participants' eligibility;
• Prevent multiple or fraudulent entries;
• Contact the selected person;
• Award the prize and organize its delivery.

This information will be handled in accordance with applicable privacy laws and Café FARO inc.'s privacy policy, available at https://bruleriesfaro.com/policies/privacy-policy.

It may be shared with service providers involved in administering the Contest or organizing the trip, only to the extent necessary and in accordance with applicable laws.

The information will be kept for as long as necessary for the stated purposes and to comply with applicable legal obligations.

Entering the Contest does not constitute consent to receive promotional communications.

Participants may, separately and voluntarily, consent to receive FARO's marketing communications. This choice will have no effect on their eligibility or their chances of winning.

ARTICLE 13 – MODIFICATION, SUSPENSION OR CANCELLATION

The Organizer reserves the right, where circumstances beyond its control compromise the conduct of the Contest, to modify, suspend or cancel it, subject to applicable laws.

Any significant change will be communicated to participants in an appropriate manner.

No change may be made for the purpose of unfairly favouring or disadvantaging a participant.

ARTICLE 14 – PUBLICITY AND USE OF THE WINNER'S IMAGE

Subject to the required consent and applicable laws, the Organizer may ask the winner for permission to use their first name, city of residence, photograph or testimonial in communications related to the Contest.

Any use of their image or testimonial will be subject to the necessary authorizations.

ARTICLE 15 – ACCEPTANCE OF THE RULES

By entering the Contest, each person acknowledges that they have read these rules and agrees to comply with them, subject to the rights and remedies conferred on them by applicable laws.

The Organizer's decisions regarding the administration of the Contest will be made in good faith, in accordance with these rules and applicable laws.

ARTICLE 16 – AVAILABILITY OF THE RULES

These rules are available free of charge throughout the Contest Period on the website (this page).

The rules will be available in French and in English.

In the event of a discrepancy between the language versions, they will be interpreted in accordance with applicable laws, without restricting participants' rights.

ORGANIZER: CAFÉ FARO INC.
GRAND PRIZE: A TRIP FOR TWO PEOPLE TO COLOMBIA
APPROXIMATE VALUE: CAD $5,000
NO PURCHASE NECESSARY — ONE ENTRY PER PERSON
DEPARTURE AND RETURN: MONTRÉAL-TRUDEAU AIRPORT (YUL)
CONTEST DATES: DECEMBER 1, 2026, AT MIDNIGHT, TO JANUARY 10, 2027, AT 11:59 P.M. (EST)